Cleaning policies

Clear expectations help us take good care of your space and protect the time reserved for your cleaning.

Every new client starts with a deep clean

The first cleaning for every new client must be booked as an initial deep clean. We do not begin a new client with a maintenance or standard cleaning. This lets us address existing buildup and establish the condition we will maintain on future visits. After the first deep clean, we can discuss weekly, biweekly, monthly, or other ongoing service. The initial scope and price are confirmed before work begins; a 50% nonrefundable deposit reserves the deep-clean appointment.

Scheduling and cancellations

Please give at least 24 hours’ notice if you need to cancel or reschedule. Cancellations with less than 24 hours’ notice may incur a fee of 50% of the regular cleaning price. Genuine emergencies are considered individually.

For recurring service, an occasional planned vacation or skipped visit with at least 24 hours’ notice has no cancellation fee. A skipped visit does not guarantee that your usual day and time will remain available. Extended or repeated pauses may cause you to lose your regular slot, and a later cleaning may require more time and a higher quote.

Access and lockouts

Please arrange for us to enter at the scheduled time, whether you will be home or have provided an agreed entry method. If we arrive and cannot access the property, we will try to contact you and wait a reasonable amount of time. If we still cannot enter or reach you, we will leave and charge a lockout fee of 50% of the regular cleaning price.

Dogs and other pets

Dogs and other pets must be safely secured before we arrive and remain secured during cleaning, for their safety and ours. Please tell us about pets when requesting your quote. Homes with pets may require additional cleaning time and a higher price, which we will discuss in advance.

Payment and deposits

Payment is due immediately when the cleaning is complete. We accept cash, check, or Zelle. We do not carry unpaid balances; service will stop until any unpaid amount is resolved.

Deep cleaning and move-in or move-out cleaning require a 50% nonrefundable deposit to reserve the appointment. It is applied to the agreed price; the remaining balance is due when cleaning is complete. If an appointment with a deposit is canceled, we will not also charge the regular late-cancellation or lockout fee for that same visit.

Preparing for your cleaning

Please keep the air conditioning on at a reasonably comfortable temperature and make sure running water and electricity are available during service. We bring our own vacuum and cleaning supplies. Pick up personal items and clear the surfaces you want cleaned so we can reach them. Let us know about pets, access instructions, delicate surfaces, and any special areas when booking. If the home cannot be safely cleaned because utilities are unavailable or conditions are unsafe, we may need to stop or reschedule and will contact you.

Service scope and add-ons

We confirm the work included and the price before cleaning begins. Dishes, loading the dishwasher, laundry, and organizing are not included. We do not offer carpet cleaning, exterior window cleaning, or pressure washing. We do not remove pet waste, blood or other bodily fluids, hazardous materials, significant mold, or active pest infestations. We do not move heavy furniture or clean areas that require unsafe climbing. Please put away cash, jewelry, fragile items, and anything you do not want handled.

Please request extra tasks in advance so we can confirm availability and price. Same-day additions are not guaranteed. The final quote may change if the property’s condition or requested work differs substantially from what was described; we will discuss any change before proceeding. We will not add work or increase the price without your agreement.

Concerns after a cleaning

Please contact us within 24 hours if an area in the agreed scope was missed. Tell us what needs attention and, when possible, send a photo. We will review the concern promptly and arrange a reasonable correction when appropriate. Please report any suspected damage as soon as you notice it so we can document and review it with you and our insurer if applicable. These procedures do not limit rights provided by law.

Questions or changes?

Call or text 352-454-4977 or email godscleaningservants@yahoo.com before your appointment.